[rtf1976]

Update:- Received letter from Sony Service Centre in Wales advising that the screen is damaged and not covered under warranty. I phoned and spoke to a customer service agent and explained that the book was never damaged in any way shape or form and by myself or anybody else. She advised that even for an engineer to look at it would cost me £27 and then repair and parts on top of that. I asked her how could they say that it wasnt a manufacturing defect if nobody had even looked at it? She then advised screens were not covered under warranty, the only problem is that Sony own warranty on their website (UK) advised that screens are not covered by warranty if broken due to "misuse" and a screen is defined as an "LCD" Now is the Sony reader an "LCD" screen?

Am disappointed that after paying £229 Sony are basically saying that I have damaged it in some form and there is no manufacturing defect with out even getting an engineer to look at it?

Have written a letter complaining to Sony Head Office and copied in the Service Centre in Wales but frankly I dont hold out much hope as they just dont care. If they say it is a chargeable repair then I will just contact the Home Insurance people and claim for accidental damage.

And you have guessed right I wont be buying another "Sony"