If this is the wrong place to post this, I apologize. I'm new to this forum and I hate that this is my first post.
I was given the Kobo Libra as a Valentine's gift in February and noticed after a couple of months that the screen was separating from the bezel on the side where the page turn buttons are located.
I contacted Kobo about a replacement since this was covered by warranty, started that process, and sent my device back as instructed. Now, I'm sitting in an unbearable limbo waiting for my replacement to be sent.
The customer service was slightly less than stellar, and I wasn't given any kind of ETA. I found out today that I could be without a device for a month (this is really disheartening because I'm at college).
For those of you who have recently dealt with Kobo for replacements, about how quickly did you get your device back?
Thank you.
