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Old 05-03-2020, 10:15 AM   #5
shalym
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Posts: 3,058
Karma: 54671821
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by pifouille View Post
Thank you so much for your answers guys.

Well, I am actually really pissed off with amazon support.
I spent a whole afternoon with 4 different people (disconnected 2 times) for nothing. Just basic stuff that didn't help. Let alone the fact that I had to explain again the entire problem to every new staff member I spoke to.

I really hope I don't have to buy a new model. This one is perfect for me, and works perfectly (Aside from this particular issue of course).
But since I am going through the same issue on the Ipad app, I guess it's actually related to some kindle problem.

But Amazon really doesn't care.
One thing is for sure: next reader I buy won't be a kindle.

Thanks again!

Pif

EDIT: Oh, and yes.. I manually updated the firmware to 5.12.5. In vain...
Well, if it's also happening with the iPad app, obviously it's not a problem with your device, it's a problem with your account. What country is your account registered in? (I don't know if that makes a difference, but it's the only thing I can think of)

Shari
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