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Old 05-03-2020, 06:09 AM   #4
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Power the device off and on. Then do a sync. That's just to get the device in as clean a status as possible.

If it still doesn't complete a sync, I'd would check the database. It could be corrupt. And the phases shown during a sync are not perfect. The device probably has done the update check and is doing something else.

If you really want to check, you can use the developers mode, turn on sync logging and look at the logs after doing a sync. The log shows the steps.
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