Quote:
Originally Posted by Richwood
JSWolf & Flaviocc;
Support includes things like warranty coverage. Even in the USA I bought a Aura One that had defective WiFi and from the initial order until I finally received a working unit was about a month. Three trips for packages across the country by UPS surface plus Kobo checking that the original unit was truly defective is SLOW. I can only imagine time and expense, along with customs hassles, for a Kobo warranty problem from Brazil. I lived overseas in Asia many years ago so can easily imagine the problems obtaining service.
To me in-country hardware warranty support would be the determining factor.
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As someone who had a Kobo Forma replaced by Kobo, I totally agree.
It was not a fast process, at all. I appreciated them doing it, but being without the unit for multiple weeks would be the expectation (and that's just USA/Canada - I can't even imagine the timelines to Brazil)