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JSWolf & Flaviocc;
Support includes things like warranty coverage. Even in the USA I bought a Aura One that had defective WiFi and from the initial order until I finally received a working unit was about a month. Three trips for packages across the country by UPS surface plus Kobo checking that the original unit was truly defective is SLOW. I can only imagine time and expense, along with customs hassles, for a Kobo warranty problem from Brazil. I lived overseas in Asia many years ago so can easily imagine the problems obtaining service.
I have both the Oasis, G9 and G10, and the Libra and hardware wise they are very similar size and weight. To me the Oasis feels a bit more precision. Unless you are a total reader geek I find both to provide similar functionality but then I still read on occasion on a Kindle DX and a Kindle Touch in my collection so find no need at all for the fine tuning theoretically available with the Kobo. I do not use Calibre either. To me in-country hardware warranty support would be the determining factor.
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