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i am suprrised that amazon don't seem to know if that model is still supposed to connect, or if it has aged out and is now incompatible as per previous post...
whatever, if restarts and factory resets are not fixing it, its probably time to trade it in for a new model
the only way to get more useful info is if someone here with the exact same model joins the thread - either to say mine works, or to say same here.
you say the device browser can access wikipedia Ok, so its unlikely to be a wifi/network issue.
i assume that you, with amazon, have already checked that you have the latest updates for that Kindle
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