Thread: First E-reader, help me choose
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Old 04-29-2020, 03:24 PM   #23
stumped
Wizard
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Join Date: May 2016
Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,
Quote:
Originally Posted by Poppaea View Post
Actually they do have awesome customer support!!! There is one guy who used to be very active here on Pocketbook, nick is Forkosigan, who does handle most stuff personally when you drop him a line. He still is on one German board and handles things swiftly and effectively. They are even known to switch broken screens within a certain time of purchase (at least in Germany). And as we all know a broken screen is caused by wrong handling and thus exempt from any guarantee ever, which makes this all the more awesome.

Furthermore I don't know what makes you think China???? The company was founded in Ukraine and is now located in Switzerland. They do have an American subsidiary in Kansas and are sold in 35 countries around the world. They are the most sold ereader in the former soviet states and do have a significant share of the European ereader market.

It is now the second time (IIRC) you spread this nonsense about sending Pocketbooks to China, I'd really like for you not to scare people away with wild assumptions and unfounded, uninformed fears!
Ok. But one helpful guy on a forum is not how most international companies do customer support. And I still await an explanation of that rubbish web site.wnich offers zero support except for am email address

As for China, ok maybe I confused them with other actual Chinese products, or saw lots of Chinese sellers on eBay, but I fail to find any retailers in my country. If I am wrong about that please name some. And likewise give the locations of their European service centers.
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