Quote:
Originally Posted by stumped
from online stores maybe.
there are no actual physical stores in Europe who sell and support pocketbook AFAIK,
so good luck with any warranty if it ever goes bad.
unless you don't mind shipping it to China at your expense. & it probably has to be shipped - on a boat - you cant airmail to/from china nowadays
Kobo don't have the greatest customer service reputation either but it's the better option, unless you feel lucky
as I check, I went here
https://www.pocketbook-int.com/int/s...ervice-centers
I click on service centres near you ( I am in UK) i get a blank
so I click on all service centres, I still get a blank
just an email address that I can write to
either they don't have any, or they have a broken web site
does not inspire confidence |
Actually they do have awesome customer support!!! There is one guy who used to be very active here on Pocketbook, nick is Forkosigan, who does handle most stuff personally when you drop him a line. He still is on one German board and handles things swiftly and effectively. They are even known to switch broken screens within a certain time of purchase (at least in Germany). And as we all know a broken screen is caused by wrong handling and thus exempt from any guarantee ever, which makes this all the more awesome.
Furthermore I don't know what makes you think China???? The company was founded in Ukraine and is now located in Switzerland. They do have an American subsidiary in Kansas and are sold in 35 countries around the world. They are the most sold ereader in the former soviet states and do have a significant share of the European ereader market.
It is now the second time (IIRC) you spread this nonsense about sending Pocketbooks to China, I'd really like for you not to scare people away with wild assumptions and unfounded, uninformed fears!