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As I still didn't get an update I asked the support. Just in case someone else is wondering, here the answer I got:
hello
after checked, does your current firmware is V 1.0?
if yes, can not update to V2.3.
now only open the access for V2.2.0 user to V 2.3.2, the V1.1.5 can not update,
because V2.2.0 with some bugs. so we stop to update from v 1.0 seriese to V2.
in end of this month, we will open the access for all users to update the lastest version V 2.4
andorid 8 will be after V2.4..
best regards
likebook
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