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Hello,

I am struggling with my Kobo Glo N613 that is not recognized anymore by windows 10 while using the USB cable (code 43 error, Device not detected) and would need help.

I did many unsuccessful tests :

1/ test with another usb cable
2/ reset the battery of my Laptop
3/ uninstall and reconnect using the Device Manager
4/ install the latest windows updates
5/ reinstall usb controllers (Device Manager + reboot)
6/ disable USB selective suspend settings
7/ update the BIOS of my laptop
8/ reinstall windows 10 on my laptop
9/ test with Ubuntu instead of Windows 10

and eventually …

10/ factory reset of the Kobo Glo

After the factory reset, I am not able to upgrade anymore my Kobo (through wifi => systematic error while looking for upgrade, through USB => code 43 error Device not detected).

Any idea on how to proceed to recover my Kobo ?

regards