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Customers have been getting really annooyed that we cancelled our twice a week consulting hour until further notice. With the 5 feet social distancing rules our store just isn't big enough for it. We allow 2 customers at the same time in the store and during consulting hour there are usually multiple people waiting. Also our counter is only 2 meters long. It's impossible to help two customer at the same time and for them to keep 5 feet apart. So we wouldn't be able to work on a consulting hour item and help a regular customer at the same time, like we normally do.
It looks like we're going to have to deal in a "5 feet society" for a while yet. I've made cards with the name of a collegue who repairs most types of light fixtures. People will have to pay for it, but at least they can get it done. We don't have the space and time to take in repairs, even if it's quiet in the store. Also my father doesn't feel like having to deal with the hassle of repairs that goes with it (impatient customers mostly).
I've had several customers trying to convice us to look at whatever they brought, because it's only "something small". People don't realise that even simple thing can take some time to fix. And at this time we want people to stay in the store as short a time as possible. The opposite of what we normally want.
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