MobileRead Forums - View Single Post

ghira · 04-10-2020, 01:22 PM

If I click on "Purchase History" on the website there is a long delay then I get:

"Uh oh!

Oops! Unfortunately it appears we experienced a technical difficulty. Please try your request again. If you continue to receive this notification, please contact our Customer Care department for assistance:

Call 1-866-204-4714 (8am-12am EST)

Email: help@kobo.com (24 hours)
Unfortunately, we are currently unable to load this page. Back to Store"

I have asked Kobo about this before and was told it's because I have too many books.

I didn't think it really mattered since it was basically cosmetic and
I could get much the same information from my super points dashboard.

However, I have since learned that if I change my mind about a pre-order I can't change it from the page about the book itself, I need to go into my purchase history. Which of course I can't do.

How many books is "too many"? Surely I can't be the only person with this problem. How long has it existed? I appreciate there are worse problems in the world, especially right now.

04-10-2020, 01:22 PM	#1
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	"Purchase history" on web site times out If I click on "Purchase History" on the website there is a long delay then I get: "Uh oh! Oops! Unfortunately it appears we experienced a technical difficulty. Please try your request again. If you continue to receive this notification, please contact our Customer Care department for assistance: Call 1-866-204-4714 (8am-12am EST) Email: help@kobo.com (24 hours) Unfortunately, we are currently unable to load this page. Back to Store" I have asked Kobo about this before and was told it's because I have too many books. I didn't think it really mattered since it was basically cosmetic and I could get much the same information from my super points dashboard. However, I have since learned that if I change my mind about a pre-order I can't change it from the page about the book itself, I need to go into my purchase history. Which of course I can't do. How many books is "too many"? Surely I can't be the only person with this problem. How long has it existed? I appreciate there are worse problems in the world, especially right now.