Hello,
I bought a pocketbook Touch Hd 3 (in gray) to get rid from my too locked Kindle, through Amazon, for in France you can only buy the "lite" version with vivlio (and i'm not fan of copper.)
However I got stuck with a Legimi store (Polish bookstore) and no pocketbook cloud. After finding this lovely thread (and spent a few days trying to access the ebrmain...) I finally decided to send my serial number to the support because no pbcloud to be found.
I have been exchanging mails with the support for 3 days now....
1st day: he did not know why I sent my serial asking to activate pbcloud.
2nd day: doesn't believe me that I don't have pb cloud... I have to prove by pictures.
They ask me to factoy reset. Still nothing.
To format the reader > nothing.
3rd day today: after factory reseting again, formating the drive again: miracle on the welcome page pocket book cloud, in the settings and it's wonderful until ....I connect the reader to the wifi. PB cloud disapeared from everywhere.
I tell the support> Here his reply: "Thank you information.
Judging by the information received from you, it may be a hardware problem. Unfortunately we cannot solve it remotely."
it looks like BS to me, I mean yes the device is rooted... but I am sure that with a piece of software he could have solved this, am I wrong
So please: What can I do? I am starting to regret Kindles... (eventhough the touch HD 3 is waaaaaaaaaayyyyyyyyyyyyyy better and for info: play music no good but youtube music working perfectly with the browser if someone can try spotify
)
Thank you