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Old 04-01-2020, 02:41 PM   #60
jgneff
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Posts: 21
Karma: 147742
Join Date: Nov 2017
Location: Vancouver, BC, Canada
Device: Kobo Touch B/C, Kobo Glo HD, Kobo Clara HD, Kobo Libra 2
Quote:
Originally Posted by JSWolf View Post
Are you using the latest firmware which is 4.20.14622? Maybe things have change and Kobo has fixed it in that firmware.
Thanks. Yes, the device has that firmware version.

Checking out a book usually works, both directly to the Kobo and when going through Adobe Digital Editions, but every so often it completely fails — mostly when the book is very popular with a long hold list, it seems (maybe).

For example, just two days ago I tried to check out Soap and Water & Common Sense, and I had both Adobe Digital Editions and my Kobo authorized with the same Adobe ID, but every time I transferred the book to my Kobo, it said that it failed authorization.

It's very frustrating because the library is probably paying for a book that I can't read! Yet when you try to debug this or ask the library for help, there are just too many players involved: my library, Overdrive, Adobe, and Kobo. None of them takes the responsibility to solve the problem.

And then the next book comes along, and it works perfectly!
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