This is what I received from Amazon when I asked for my refund for two books that I downloaded. I asked for the refund because the editing quality of both books were horrendous. Amazon did refund me my money and here is what they say about the ebook process:
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As to your question about the quality of your purchases, let me advise you a bit about the process before a book or eDoc is listed on our site. The publisher or author takes a usually very large digital version of the book or eDoc and converts it to a different format. This conversion usually results in a few typographical errors and usually a bit of formatting work being needed to make the document look right. If the author, publisher, editor, or rights holder does not go back and proof that file before giving it to us, then these mistakes then appear in the versions we sell. We cannot retroactively or proactively go into another party's copyrighted material and make changes to it.
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