I bought my Kindle1 last June and am completely attached to it! This past week, while vacationing in Ireland, it stopped working....one half of the screen just froze. This morning after we arrived home, I called amazon and the tech guy walked me through a few resets, etc., but nothing worked. He was extremely nice and they are shipping me out a replacement Kindle at no cost...they are even shipping it overnight so I will have it tomorrow! I think that is great customer support and I couldn't be happier! I realized how totally spoiled I am with my kindle when I was forced to buy a regular book with pages to turn, etc., while on my trip! I love my Kindle...Thank You Amazon!
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