[ohmarissa]

Hi I'm new on this forum! I have a Kobo Aura One and the red/ambient backlight stopped working. In the beginning it only turned on when I held the ereader in a certain position and after a while that stopped working and it did turn on a couple times when I held it under water, but now it doesn't work at all anymore. It seems like a hardware problem. Kobo customer service can't help me, they don't repair ereaders and they only advise me to do a reset, which I've tried and didn't help. Doesn anyone else have this problem and what can I do fix it?