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Originally Posted by Tex2002ans
Customer Support Rants Below
And mine was an EPUB accidentally being opened in Edge's EPUB Reader.
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OMG, yes, this^ too. Constantly. Drives me bats**t.
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They were asking why the formatting on Amazon was absolutely bonkers... they show me a screenshot, it's impossible, because the code being displayed wasn't even IN the MOBI!
Turns out, they weren't submitting it to Amazon at all... lol.
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Ayup. I feel ya.
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So when I got on screensharing, they "did the same steps they did before", and poof, everything was magically working (because this time they actually uploaded the MOBI to Amazon's backend).
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My toothgrinder is when they sideload the MOBI (not the AZK) to an iOS device, even though our instructions CLEARLY STATE, "do NOT sideload your mobi to your iOS device..."
[snip GDrive rant, although mine would be pretty much identical]
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Hey, I don't keep track of where I post what either. I've just been getting much better at digging through the Google to find my old posts... and only recently I've been indexing where I say what.
Plus, it helps when you use consistent wording over the years, like "pan and scan" helps find all of our PDF sucks rants (and Fixed Layout EPUBs too!). 
Like I said in that other topic:
Code:
our username + any topic site:mobileread.com
finds you anything on ebooks. We've written about it all! 
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We certainly have. For all I know, there are other MRers out there that wish we'd shut the hell up, lol! (Geeze, I hope not...)
Hitch