Quote:
Originally Posted by Hitch
Yes, we did and it happened again today. The woman I was ranting about, with the PDF? That was it. She was using Edge, not Reader, even though she INSISTED that she was, in fact, using Reader.
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Customer Support Rants Below
And mine was an EPUB accidentally being opened in Edge's EPUB Reader.
They were asking why the formatting on Amazon was absolutely bonkers... they show me a screenshot, it's impossible, because the code being displayed wasn't even IN the MOBI!
Turns out, they weren't submitting it to Amazon at all... lol.
So when I got on screensharing, they "did the same steps they did before", and poof, everything was magically working (because this time they actually uploaded the MOBI to Amazon's backend).
Quote:
Originally Posted by Hitch
This helps--but I still get 5-6 "requests" to edit the file each week, and I have to email them to say "nope, that's the master, download it..." etc. It's exhausting.
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And that Google Drive DOCX, he got into the Google Docs version, then started editing (via Mobile?). And I was getting emails/comments on nearly every, single, keystroke, he was doing.
- Add a space
- Delete that accidental space
- Accidentally press "enter" in a list
- Change color to red + add a comment to tell me what to change
... and there would be about 5+ "changes" + Google floating comment boxes in the margins (telling me he added a space) + 5+ emails telling me what changed in the document. I have absolutely no idea how such a thing would be possible (besides Mobile fat-fingers).
So yeah, it was awful trying to Reject/Accept the changes, because there were so many that the floating box wouldn't be anywhere close to the actual issue.
Quote:
Originally Posted by Hitch
Y'know, I'm not like you, keeping detailed outlines of where I post what. Oddly enough, I just posted it a few days ago here somewhere and I talk about it, in the DRM post on my own site--but it's the same thing that I've said here.
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Hey, I don't keep track of where I post what either. I've just been getting much better at digging through the Google to find my old posts... and only recently I've been indexing where I say what.
Plus, it helps when you use consistent wording over the years, like "pan and scan" helps find all of our PDF sucks rants (and Fixed Layout EPUBs too!).
Like I said in that other topic:
Code:
our username + any topic site:mobileread.com
finds you anything on ebooks. We've written about it all!
