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Originally Posted by Tex2002ans
Didn't we also discuss this recently, where many browsers are auto-opening PDFs within the browser and causing extra headaches too?
And then in a personal email, we just ranted about Microsoft Edge's built-in EPUB Reader (which is being removed in Windows 10 2004 when Edge changes to a Chromium-backend.).
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Yes, we did and it happened again today. The woman I was ranting about, with the PDF? That was it. She was using Edge, not Reader, even though she INSISTED that she was, in fact, using Reader.
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On my own customer support story from a few months ago:
I ran into firsthand confusion over Google Drive! Google Drive of all things!
My steps to the author were "simple":
1. Open my Google Drive link.
2. Download the DOCX.
3. Do your corrections, and send me back the DOCX.
Guess what happened? Total confusion.
The first screen you see when you click on the link IS NOT a download screen. It's a View + "Open in Google Docs" screen.
To any technical user, you ignore all that and click the little download button in the upper right, then download the DOCX.
I got complete chaos on my end, and had to do multiple emails back/forth to iron this out. (Not to mention if they open it on their phone... the UI is completely different from what I'm seeing.)
After I ranted to Hitch about this customer support, she warned me to DISABLE THE EDITING PERMISSIONS on the file, then send the link.
This would force Google Drive to only give the user an actual download link.
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This helps--but I still get 5-6 "requests" to edit the file each week, and I have to email them to say "nope, that's the master, download it..." etc. It's exhausting. I know, I know, it sounds like whiny, but after years of it, it wears you down.
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I was trying to find a few of those topics/posts real quick, but couldn't. Have any links to some of those posts or give a hint of what to type in search?
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Y'know, I'm not like you, keeping detailed outlines of where I post what. Oddly enough, I just posted it a few days ago here somewhere and I talk about it, in the DRM post on my own site--but it's the same thing that I've said here.
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The reading experience between PDF and a proper ebook is night and day!
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Amen brother.
Hitch