Quote:
Originally Posted by gmw
Oh, yes. There is definitely a "two groups of people" thing going on with this stuff: those that prefer to help themselves and those that prefer to be told what to do. I find that the middle ground seems sparsely populated. Not only do I get those people looking for help, but I also run into trouble with those that have helped themselves beyond their own understanding and so made a problem worse; or I make what seems to be an innocent change to my software only to discover that someone helping themselves has been using the software in ways I had never imagined and I just "broke" something that was never supposed to exist. It seems churlish to complain in such situations, but it can be as frustrating as the reverse.
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Yes, good point. The "well, I did this and read that and then I fixed it" group, who come up with...er,
intriguing ways of fixing things, that can be bonkers-making, too.
We had a client that "fixed" her ePUB by some tortured method, that she cobbled together from various blogs online...converted the ePUB to PDF, using Calibre (sigh), then downloaded a free trial of Adobe Acrobat DC; then
edited the PDF, using DC and then converted that mess BACK to ePUB using, yes, Calibre. Worse, she sent that abortion back to us, expecting us to be able to
see the edits that she'd made, to make those in her print version, too. (Yes, sure, I know what edits you made. I promise to only use this superpower for Good!)
Heeeey-hoooooo, you betcha! (Not).
It's a no-win.
Hitch