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One way or another I've been doing computer support work for most of my working life. I started off helping bank branch staff with their terminals and printers (back before PCs were allowed anywhere near the banks). They'd think you were miraculous for knowing when x happened you just had to press y - in once case "y" was bending a little lever inside the printer. When you do it every day, it's obvious. When you do it once a year with very limited interest or background as to why you're doing what you're doing, who's going to remember?
So, no, the stories don't surprise me. I'm more surprised that people expect any different. Almost every day I find myself wondering how people manage to survive their computing experiences because I see myself doing stuff that I only know because I've been at it for so long.
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