@FrustratedReader,
AFAIK, you can't set time on a Kindle if it has no proper registration or reported as stolen (along with many other benefits like collections).
Now, I see the main problem in this:
Quote:
"That serial number isn't registered to you"
Well, of course it isn't. I loaned it and registered it to a different person in Ireland and he has given it back, flat.
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If I understood this correctly, you gave your Kindle DX for a while to a different person, also signed-out from your own account and let him/her sign-in with their account.
So you need to ask him/her to de-register it from their side first (through Amazon account), and then you can register it with your account.
If you can't reach them anymore, this would be a little trickier. You can try to ask customer service to de-register the Kindle for you, but they will require a proof of purchase (like e-mail confirmation when you first bought the Kindle from Amazon), and proof that you are actually using it right now (to fight against fraud and robbery, I think). Usually they do this by sending some random request windows to Kindle and asking what's written on them.