[SuzanneP]

I've run all the troubleshooting that is recommended. My computer recognizes the new device, but Calibre doesn't. Here's what the debug run says- which is another language to me. Any help would be hugely appreciated!! TY!

calibre 4.10.1 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: KindleUnpack - The Plugin (0, 82, 1) && Kindle Collections (1, 7, 24)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0005 devinst=2),
USBDevice(vendor_id=0x10f1 product_id=0x1a33 bcd=0x6707 devid=usb\vid_10f1&pid_1a33&rev_6707&mi_00 devinst=3),
USBDevice(vendor_id=0xa5c product_id=0x21e3 bcd=0x112 devid=usb\vid_0a5c&pid_21e3&rev_0112 devinst=4),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0005 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=1),
USBDevice(vendor_id=0x10f1 product_id=0x1a33 bcd=0x6707 devid=usb\vid_10f1&pid_1a33&rev_6707 devinst=6),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=7),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=8))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0c31#g0w0x8089366gqqs#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w0x8089366gqqs#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W0X8089366GQQS',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{C92F59AF-5803-4EBF-A56E-1CD73B5032B9}': [{'broadcast': u'10.0.0.255', 'netmask': u'255.255.255.0', 'addr': u'10.0.0.113'}], u'{E8E0D583-1054-11E8-BCB9-806E6F6E6963}': [{'broadcast': u'127.255.255.255', 'netmask': u'255.0.0.0', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None