Quote:
Originally Posted by jackie_w
I think it's because they're members of the human race.  I used to do PC Support as my day job back in the 80s-90s (I still bear the mental scars). It was no different then, independent of which company I was working for. |
Hoo Boy! I remember those pains.
I took over the hardware support (installs, repairs and moves) gang back then. At least most of them had the excuse that THIS IS ALL NEW TECH.
Still, my official policy (inherited from when I was in the Navy): "Broken, is not a problem description. Tell us what it IS or IS NOT doing!"