Quote:
Originally Posted by DiapDealer
When has it ever been different. Ever?
Non-technical people will never be able to foresee everything that technical people will need to know in order to help them. It's a big part of why they are a) non-technical and b) seeking help.
As volunteers, we can get used to asking all of the questions we need to know the answers to to help (time and time again), or we can not help. Seems like you might be at a point where the latter is your best choice for a while.
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Exactly this.
I do tech support in another forum and even though we do have prompts and guidance questions to try to get enough information, many questions still get abbreviated to "Something's broken, please help!" without any of the necessary detail to let us actually help. Fortunately, in that forum, when I reply saying "we need more detail, can you provide x, y, z?" it sends them an email so most of the time they do respond with something. Not always what I asked for, but something.