Thread: Aura HD Aura HD stuck on loading screen
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Old 02-01-2020, 07:39 AM   #2
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
What did you do to reset the device? A factory reset from the UI or something else?

Now, it might respond to a manual factory reset. For the Aura HD, this is done by:
  • Charge the device for at least an hour.
  • Hold the power button down for about 20 seconds to force it off.
  • Hold the light button down and turn it on.
  • Release the light button when the screen changes.

Hopefully that will fix it. If not, I have sent you a PM with the link to the image.
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