Quote:
Originally Posted by samcohen
Since I was not the initial creator of the app I lack the knowledge of how everything was created by the previous owners. Since I am not a developer I don't see the nitty-gritty of how it exactly works. When users experience issues I send them all to the team but when it comes to responding I am not much help. Almost all responses would end up something like. "I'll get that fixed"... This is not helping. Do you have an interest in running customer support? You seem to know far more than me by the looks of your responses to other posters. I would love to chat (we can type) on skype and maybe you would be helpful to speak directly to the development team yourself. I'm happy to work something out. This forum is tremendously useful and losing it would be detrimental. I remember coming to it when I couldn't figure something out and just lurking on posts. Let's make this work.
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Sam - why don't you let your developers do the support.
FX: The two people providing the support and development for the Sigil ePub editor are not the original developers either, I think they're the third. They adopted it after it was 'abandoned' by the previous developer.
The originators of CC ran the project as if it were an open source project; they provided the quality, timeliness & responsiveness you'll see from Kovid Goyal for Calibre, KevinH and DiapDealer for Sigil, willus for k2pdfopt… etc.
You should have discovered this as part of your due diligence process, the main reason many takeovers fail is because of a mismatch in buyer and seller cultures and work practices.
BR