Quote:
Originally Posted by domx
Hello, thank you for the answer! I don't know if it's firmware related because I bought the kindle recently, so I always used the 5.12.12. I have this problem with every books downloaded (by different sources) in epub (and converted in mobi using calibre). I looked for other people with the same problem but I didn't find anything. I also reported the bug to amazon and they said to buy books from their shop to solve 
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Have you tried converting to azw3 instead of mobi?
Also, maybe kindlegen would do a better job converting.
https://www.amazon.com/gp/feature.html?docId=1000765211