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"but I'd really appreciate it if anyone knows how to fix this."
why not ask amazon ?
the obvious steps are factory reset it again , so you know its been done properly, then connect it to internet and register it, then wait for it to find the needed updates.
you can manually tell it to look for updates, via settings, a few times
its all a bit pointless though as its so old and slow by modern standards, and incapable of running many of the most useful apps
wifipedia will give you its exact capabilities
if amazon say its too old to run the app store, they will probably offer a denerous discount on a new one
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