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Old 01-09-2020, 12:42 PM   #6
stumped
Wizard
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Posts: 3,305
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Join Date: May 2016
Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,
Quote:
Originally Posted by Deskisamess View Post
What OS is the computer? Is it updated with all current security updates? If the Fire running the most current firmware?

Does the computer "see" the Fire? Try a different USB port, try a different cable, reboot the computer with the Fire connected, etc.
Betcha it's not any of that, it's simply not seeing the alert on the tablet and selecting data transfer.

As well as previous suggestions I would expect Amazon telephone support to give the obvious solution if asked, and to have web page solutions? I know it is explained, with pictures, in Amazon forums. I posted the link for the previous guy who was stuck on this
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