@ntatpc: You need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in
https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.
But, before opening it, try:
- Force a power off and turn it on.
- Charge it. Then do the above.
- A manual factory reset.