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Half Baked · 01-01-2020, 12:21 AM

I have a Kindle Paperwhite (7th gen), but I ran into the infamous "Your kindle needs repair (error code: 2)." After several restarts and hard resets, it always returned to that screen, and I was unable to fix it.

I tried putting a file named DO_FACTORY_RESTORE with no extension in the root directory when I mounted the kindle to my laptop, but after ejecting and restarting the kindle, it still returned to the "needs repair" screen. To make matters worse, after this reset, the drive stopped appearing on my laptop when plugged in.

I finally found a comment online saying that if you click the power button once a second when you plug in the Kindle, it will connect. This worked and I was able to put the 5.12.3 firmware update in the root directory (found here). After ejecting and restarting the. Kindle it finally came to the default setup (what you see when you first buy the device), and I was able to register it to my Amazon account.

This is progress, but the issue I have now is that the Kindle constantly restarts and crashes. When it eventually loads back up, it says “application error,” but this can be caused by something as simple as looking up a word in the dictionary.

Any insight into how to resolve these constant crashes would be much appreciated.

01-01-2020, 12:21 AM	#1
Half Baked Member Posts: 15 Karma: 10 Join Date: Dec 2019 Device: Kindle Paperwhite	Kindle Paperwhite I have a Kindle Paperwhite (7th gen), but I ran into the infamous "Your kindle needs repair (error code: 2)." After several restarts and hard resets, it always returned to that screen, and I was unable to fix it. I tried putting a file named DO_FACTORY_RESTORE with no extension in the root directory when I mounted the kindle to my laptop, but after ejecting and restarting the kindle, it still returned to the "needs repair" screen. To make matters worse, after this reset, the drive stopped appearing on my laptop when plugged in. I finally found a comment online saying that if you click the power button once a second when you plug in the Kindle, it will connect. This worked and I was able to put the 5.12.3 firmware update in the root directory (found here). After ejecting and restarting the. Kindle it finally came to the default setup (what you see when you first buy the device), and I was able to register it to my Amazon account. This is progress, but the issue I have now is that the Kindle constantly restarts and crashes. When it eventually loads back up, it says “application error,” but this can be caused by something as simple as looking up a word in the dictionary. Any insight into how to resolve these constant crashes would be much appreciated.