[mlewis78]

I have the original Fire TV box (5 years old) and it worked most of the time, but sometimes there was no sound. I was able to solve that by rebooting the TV, but since about 3 weeks ago, the sound will not work at all. I suspect there is something wrong with the TV, or that the Amazon Fire TV is not completely compatible with it. It's a Sharp Aquos TV from about 2007 and it has just one HDMI port (cable doesn't go through HDMI and the TV works perfectly with cable -- sound comes through my stereo system).

Whenever I have called Amazon help, they have not been able to help, although they had me go through many troubleshooting procedures. I talked to them a few times after the most recent no-sound problem, but it is not fixed. Early last week, the Amazon help person said she was writing a ticket and would call me back once a day to check on this, but (of course!) she never called me at all. Amazon even conferenced me in with Spectrum to see if it was an internet problem.

I ended up getting a new Spectrum package. Spectrum did a bait and switch, gave me one monthly price and when they didn't send the new modem, I called and they cancelled what I signed up for and wrote a new one -- later a confirmation email gave me a monthly cost that was $51 higher. I called and complained, but they never resolved it. So I'm on a more expensive Spectrum plan that was supposed to have 400 gbpm but didn't deliver (it is usually under 100 gbpm when I test it). They sent a tech who wasn't able to make it faster than 200 something, but now it is back to below 100.

If you are still reading (thanks!): I have had to keep the Amazon Fire TV settings in audio to "dolby off" because my TV doesn't support it, but now even that nor rebooting the TV brings back the sound.

I was considering buying a smart TV, but i hate to toss out a flat screen Sharp TV that works perfectly with cable. It's 32" which is the largest that I can use in my small apartment (I'm about 6-7 ft. from the TV and the holder of the TV is a hutch that a neighbor gave me when he moved that fits on the (non-working) fireplace brick hearth.

If a new fire tv cube would work with this, I would buy one, but I suspect that it won't if the TV is the problem. I also have a fire tv stick from 2015 that I only opened recently to see if it would work and the problem is the same. Neither the box notr the stick are 4K (since they are 4-5 years old).