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Barbara,
I don't know why it isn't working for you. All I can suggest is that you follow what I did exactly: go to the home screen, make sure that WiFi is off, then access settings > Energy saving and privacy > second page, toggle "Automatically share data about the features you use" on and off, and then return to the home screen. If that doesn't work for you then there must be some difference between the Touch (my device) and your devices.
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