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Old 12-22-2019, 04:58 AM   #6
stumped
Wizard
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Join Date: May 2016
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Quote:
Originally Posted by inpri View Post
For a while, I haven't been able to connect my Kindle Paperwhite 2 to my computer. Or any computer. This is frustrating because I have files I want to read on it. I can't transfer these over wifi because they're too large. And I can't transfer with USB because it's not showing up.

I've tried lots of things. Resetting my computer (which runs Windows 10) and Kindle multiple times, including a hard reset. I've changed selective suspend settings. I've uninstalled and reinstalled the USB controllers. I've tried lots of different cords. I've tried connecting my Kindle using those lots of different cords to different computers. Some of those cords were working with my Kindle just a month ago.

No matter what I've done, it still won't show up in the files Any suggestions?
do you get the windows " new device connected" jingle when you connect, and have you looked in windows device manager after connecting, for clues ?
or in disc management, or run add new hardware wizard...

does the kindle still charge ok i.e. the USB port works for charging ?

is there anything else you can" connect to" for clues, e.g. the usb port on a smart TV

also there are the various permutations of connect first then turn on vs turn on then connect, with both PC and kindle. one of those may trigger some new action

you say can't use wifi because files are too large, but wi fi does not have a size limit? it just take longer with bigger files
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