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Guns4Hire · 12-17-2019, 01:46 AM

So I email @thegearbest again and I get their same crap.

Me: I need to get my Lifebook Mars repaired. I broke the screen and need to have it repaired. So I need cost to ship to Boyue and cost of new screen and repair. Below are the details of the order.

Invoice ID
P190310009037131423PZM

Serial Number
CNBT80D20181201369

Purchase Date
March 19, 2019

Them:
Gearbest Customer Support
At 12/17/2019 11:27:07 CST
Dear Craig,

I empathize with your situation.

We wish to apologize for the difficulties you have been experiencing regarding the items.

Please kindly review our warranty here :

http://www.gearbest.com/about/warranty-and-return.html

Warranty Exemptions
Note: If the buyer has damaged/misused the item, it will immediately void the product's warranty. No compensation is available in such cases. huh so there is no way to have it repaired that makes
zero sense

As a proof of good will, we can send 200 points to your account for compensation.
Learn more about points benefits : http://www.gearbest.com/about/about-points.html?157wrew
Please kindly let us know if we can do this for you.

Thank you for your cooperation and understanding.

Best Regards
Ennie

Gearbest Customer Service
http://www.gearbest.com

#pathetic

My response: I'm not looking for warranty replacement. I'm looking at sending it back to Boyue via RMA and having it repaired by Boyue. I need cost to ship and cost to repair screen.

This is the same bullshit that they continue to pull and all Boyue does is tell me to go thru the reseller. There is no reason I shouldn't be able ri have this repaired for a fee.

12-17-2019, 01:46 AM	#16
Guns4Hire Reading...Since 1970 Posts: 610 Karma: 7819 Join Date: Jan 2010 Device: Nova Air C, Nova Pro, LifebookMars, BoyueT62+ Glowlight, NST, PB360	So I email @thegearbest again and I get their same crap. Me: I need to get my Lifebook Mars repaired. I broke the screen and need to have it repaired. So I need cost to ship to Boyue and cost of new screen and repair. Below are the details of the order. Invoice ID P190310009037131423PZM Serial Number CNBT80D20181201369 Purchase Date March 19, 2019 Them: Gearbest Customer Support At 12/17/2019 11:27:07 CST Dear Craig, I empathize with your situation. We wish to apologize for the difficulties you have been experiencing regarding the items. Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html Warranty Exemptions Note: If the buyer has damaged/misused the item, it will immediately void the product's warranty. No compensation is available in such cases. huh so there is no way to have it repaired that makes zero sense As a proof of good will, we can send 200 points to your account for compensation. Learn more about points benefits : http://www.gearbest.com/about/about-points.html?157wrew Please kindly let us know if we can do this for you. Thank you for your cooperation and understanding. Best Regards Ennie Gearbest Customer Service http://www.gearbest.com #pathetic My response: I'm not looking for warranty replacement. I'm looking at sending it back to Boyue via RMA and having it repaired by Boyue. I need cost to ship and cost to repair screen. This is the same bullshit that they continue to pull and all Boyue does is tell me to go thru the reseller. There is no reason I shouldn't be able ri have this repaired for a fee. Last edited by Guns4Hire; 12-17-2019 at 02:10 AM.