Thread: Firmware 4.19.14123 release
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Old 12-16-2019, 08:23 PM   #72
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by skimminstones View Post
Updated today and all side loaded books have been deleted. This is the first time I've updated a kobo so don't know if this is normal?

All I did was press the sync icon, it downloaded the firmware, reset itself, asked me to sign back in on my WiFi and now there is nothing there? My over drive account is deleted too so seems like it's gone back to factory settings. Why would it do that???

Does anyone know how I can get my side loaded books back or is it a case of putting them all back on manually one more?

Makes me scared now to ever update the damn thing again. Never had this issue with Kindle
You can see something like that if the database on the device was corrupted, but, the device hadn't been restarted for a while. In this case, the issue isn't the update, it is the fact that when the device is restarted, the database couldn't be read. When this happens, it usually means the database gets reset and you are prompted to sign in again. Then it reimports the sideloaded books. Sometimes, it might not import the books immediately. If you connect to the PC and disconnect, it should do them then. And you can look to see if the books are still on the device.

If the sideloaded books are not there at all, then it suggests a full factory reset was done. That is unusual. It would also have meant the device rebooted a couple of times, and should have rebooted again when you were doing the setup. The factory reset would have formatted the book partitions. The only thing you can do is put the books back on the device.
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