Quote:
Originally Posted by AnotherCat
Yes, I am aware of that history (except I would comment that denying battery replacements as you claim they did would be counter to consumer protection legislation in many countries, my own included), that is why I checked some of their other repair costs and noted in my post that they did not seem out of line either with those for other phones.
I would also comment that it is not unusual for other devices to throttle CPU, etc. when battery health is diminished. But they do not suffer from chattering hate campaigns because they do not have a leading market position, a position that for some device types generally precipitates such campaigns.
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Apple will only replace batteries once it reaches below 80% health per their diagnostics.
Problem is the performance on these devices were being *permanently* throttled to half of normal speed while Apple Store Geniuses claim that the battery is still healthy. Apple was denying battery replacement for in-warranty devices even when the customer offers to pay for the battery replacement to in order to restore performance.
If iOS thinks the device's battery is degraded enough to activate permanent throttling, why would Apple's warranty diagnostics still report the battery as healthy? Plus the Apple Store Managers and Geniuses were denying that the devices were being throttled.
There are a lot of "gates" that I think were frivolous (e.g. bend-gate) and I tend to
when I see discussions on planned obsolescence. With battery-gate, I believe customers had legitimate complaints with how the issue was handled prior to being made public.
Our household has a ton of Apple devices and we're generally pretty happy with them. I'm not gonna claim that Apple's perfect, though.