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Old 12-10-2019, 02:42 AM   #1170
arina.surkova.94
Junior Member
arina.surkova.94 began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Dec 2019
Device: KT3
Quote:
Originally Posted by knc1 View Post
You did a reset while it was trying to install an update...
Did you see the "Do not turn off" message or didn't you think that "reset" counted as turning off the device and turning it back on?


You picked a model we do not have information on fixing.
So return it to Amazon as "broke", have them replace it.
I bought at the ebay without box and leave good feedback, because it's worked great. Amazon say that can't help me without serial number.

No any message. I turn on my wi-fi and go to the kindle store and book started to slow down and frized. I push the button and select reset and and only then did I understand that was updates, when it started to install it after reset.

Last edited by arina.surkova.94; 12-10-2019 at 02:44 AM.
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