Quote:
Originally Posted by haydnfan
I wish I saw this earlier since I went through the same thing and could tell you.
I bought the Oasis 3 on Black Friday. It arrived with two horizontal lines across the screen just like your vertical line. I had it replaced.
I also jumped to the same conclusion that you did with the replacement and spoke to CS.
It turns out that "R" stands for replacement which doesn't come with the original packaging. It is new and stands for refurbished. My replacement was free from any screen defects and was clearly new as well.
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Thank you! That is good to know. My replacement is listed as "out for delivery" so I should get it today. I’ll post the results when it comes. I still think it is strange that the line didn’t appear for 5 days though. Had I dropped it or been rough with it I would understand, but I was very careful with it. Hearing that yours arrived with lines makes me think these are being jostled about during shipping. I haven’t a clue where Kindles are manufactured, but I suspect it is China which would mean a long trip by ship in large containers that have to be packed and unpacked as well as loaded and unloaded onto cargo vessels, and that means more opportunity for damage. Even just shipping them across the USA could be rough on them.
ETA: Did you use the box the replacement came in to return the defective Oasis 3? Part of the issue might be that my defective one came in a thin box which was placed in a large manilla, padded envelop. That wouldn't provide much protection! I plan to ship it in return using the box the replacement came in. I’m not sure if I need to include the whole original packaging though, so I’ll have to read the instructions carefully.