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Originally Posted by booklover6
Amazon received the 2 first gen Dots I sent in. Both had been used the very DAY they were returned. For one I got my $5 but for the other they docked $3 and said it didn't work. I went nuts! I was furious. I was polite, and I got my $3 back. I am very angry that they said it didn't work. Did they play baseball with it? I'll never choose the option to accept what they give again, that's for sure. Also the email claimed I could get 25% off a new echo device. Wrong. They shouldn't send out that type of generic email. I recently used the 25% off as a result of a different trade in so I didn't qualify for another. (It was for the other Dot).(I wonder when that will reset?) I would use it if I could and get another Dot or another Show 5.
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Quote:
Originally Posted by issybird
I wondered whether they really bothered to check if devices were working; for a crummy $5 credit, you wouldn't think it was worth the time. Not saying that your device was defective, of course.
My own beef with the trade-in program is that I had two shopping carts open while I added and deleted items and the 25% discount disappeared, never to return. My sister, almost simultaneously, saw that a hiccup had applied two $5 credits to her own order and once she backtracked to get rid of one of them, her discount toward a new tablet disappeared. I don't get it; you'd think the software could tell if a discount had actually been used. But perhaps this will serve as a warning to others for the future; once the discount shows in your cart, no more changes can be made.
I got a credit for the missing amount, but I'm still out the money in the meantime and the credit can only be applied to goods sold and shipped by Amazon (and I rarely shop at Amazon any more). It's a con; while it's individually a small amount, the aggregate float for Amazon must be significant.
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Amazon has a real problem with programming, whether it is firmware for devices or their website. I encounter glitches with their check out system all the time. It is very frustrating. Most of the time I can clear everything out of the cart and start over and get it to work correctly, but occasionally I have to call CS and tell them the discount doesn’t show up and they force it to show up. Recently I accepted a trial 3 month subscription to Prime Music offered with the purchase of an Echo, but they charged me the full price. I called to complain and was told the fine print said I could only have that trial once and since I had used the trial months earlier with the purchase of another Echo I wasn’t qualified for the 2nd one. I told them to cancel the subscription. They agreed to refund the month I was charged for it. Later that day I got an email from CS saying they were giving me the free trial after all. I think Amazon must hire the programmers no other company wants judging by how screwed up their website and device firmwares can be. A call to CS usually gets a satisfactory resolution though, but we shouldn’t have to waste our time calling CS so often.
Also, when I bought my Oasis 3 on BF sale I got several different prices for it in the cart, none of which were the one listed. It took 4 tries before the price in the cart matched the listed sale price. I’ve had much more trouble with their discount sales than anything else cart related.