Quote:
Originally Posted by booklover6
Amazon received the 2 first gen Dots I sent in. Both had been used the very DAY they were returned. For one I got my $5 but for the other they docked $3 and said it didn't work. I went nuts! I was furious. I was polite, and I got my $3 back. I am very angry that they said it didn't work. Did they play baseball with it? I'll never choose the option to accept what they give again, that's for sure. Also the email claimed I could get 25% off a new echo device. Wrong. They shouldn't send out that type of generic email. I recently used the 25% off as a result of a different trade in so I didn't qualify for another. (It was for the other Dot).(I wonder when that will reset?) I would use it if I could and get another Dot or another Show 5.
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I wondered whether they really bothered to check if devices were working; for a crummy $5 credit, you wouldn't think it was worth the time. Not saying that your device was defective, of course.
My own beef with the trade-in program is that I had two shopping carts open while I added and deleted items and the 25% discount disappeared, never to return. My sister, almost simultaneously, saw that a hiccup had applied two $5 credits to her own order and once she backtracked to get rid of one of them, her discount toward a new tablet disappeared. I don't get it; you'd think the software could tell if a discount had actually been used. But perhaps this will serve as a warning to others for the future; once the discount shows in your cart, no more changes can be made.
I got a credit for the missing amount, but I'm still out the money in the meantime and the credit can only be applied to goods sold and shipped by Amazon (and I rarely shop at Amazon any more). It's a con; while it's individually a small amount, the aggregate float for Amazon must be significant.