Quote:
Originally Posted by troyrich2
As it turns you were right. They were sending me a refurbished Kindle... I had to sit through their customer support chat for 2 hours and 50 minutes before I could get them to send me a brand new one. they flat out refused multiple times and transfered me around to different people until someone finally canceled the exchange. they said when it's in stock on December 25th they will send me a brand new one and email me with instructions for sending mine back. I'm not exaggerating when I said it took 2 hours and 50 minutes, I counted it
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I spent over two hours with their CS today for a separate issue, then my Oasis developed a thin 1 pixel wide vertical line across the screen, so I had to call them back. I’m getting a replacement on the 9th and the invoice says it is a new unit, but I’m doubtful it will be. I suspect it will be a refurbished unit. If it is refurbished it will be sent back as a return and I won’t ask for another replacement. I played that game with Amazon with the PW1 and PW2 models and finally just gave up on them. I’m giving them one chance to make this right.