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Old 12-04-2019, 09:20 PM   #8
troyrich2
Junior Member
troyrich2 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2016
Location: Sioux City, iowa
Device: kindle oasis 3
Quote:
Originally Posted by OtinG View Post
I think it probably is for “replacement” as I just checked the invoice and it lists the condition as New. So I’ll hope for the best. I know when I went through replacement with a few early model Paperwhites some replacements were new and at least one was refurbished. If it doesn’t look good I will just return it and be done with them.
I was just in a chat with customer service over this for my exchange, the "R" 100% stands for refurbished they confirmed it themselves , it took nearly 3 hours for me to get them to cancel the exchange and send me a brand new one. They said their system selects wether to send a referb or new device depending on what's in stock, and that they have no control over which it sends . As the oasis 3 is currently out of stock theyre sending refurbished devices right now. I got them to start a return and they will automatically send me a brand new one when it's back in stock on the 25th, and when it gets here I send my old one back.
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