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Old 12-04-2019, 04:21 PM   #8
troyrich2
Junior Member
troyrich2 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2016
Location: Sioux City, iowa
Device: kindle oasis 3
Quote:
Originally Posted by pghaworth View Post
you have until 1/31/2020 to return it. ask for an exchange, you can do that yourself in your orders, and the replacement should be here by the time your return period ends. if not, you can make your keep/return decision at that point or contact Amazon to see if they can speed up your replacement. then you can keep the best of the two.

I used to order three and choose between but harder to do with an Oasis.
I got an email this morning from Amazon telling me they made a mistake about the timing of things and to contact their support again. Theyre sending a replacement that will be here on the 9th and I have 30 days to send my old one back. I asked about keeping the old one if the new one has worse lighting issues but they told me no and I'll have to send the old one back and contact their support if I have problems with the new one
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