[OtinG]

I’ve been on the phone with the totally clueless in India CS group for over an hour now. The call was a total waste. I have 15 collections in the cloud, my Oasis can only see three of them, my Kindle Basic can see ten and my iPhone and iPad Kindle apps can see all 15. I did a complete reset of the Oasis 3, then they had me deregister it and reregister it. Still no luck. What a bunch of crap! All I really want to do is have the option to display All for Collections and Books to easily find a book. Then sync that book to my Oasis for reading. I can see All of my Books (and docs etc.), but not via the new collections I want to set up.

Here is a run down of what I’m actually experiencing:

I wanted to set up new collections and reorganize my Library in the Cloud to make it easier to find reading material to sync to my Oasis.

I went onto my Amazon Account page via my computer, went to the Manage Your Content and Devices page, and set up five new Collections in the Amazon Cloud. I want to be able to use these Cloud collections on all my devices.

I synced my Oasis 3 and my Kindle Basic 10th and neither shows the new Cloud Collections. My iPhone and iPad Kindle apps both showed these new Cloud Collections immediately.

I am NOT creating collections on my Kindles, only in the Cloud. Once they are in the Cloud I will sync them to the Kindles, well the Oasis anyway.

I did set up one new Collection on my Oasis per CS request to see if it showed up in the Cloud. It did show up in the Cloud, but new Cloud Collections still don't show up on my Kindles when I select ALL. Very frustrating.

BTW, I manually updated the Oasis to FW 5.12.3 this morning. The Basic is still running 5.12.2.

I can’t help but wonder if the constant use of Kindles from the Kindle 2 in 2007 through the Oasis over the past 12 years has somehow screwed up my Amazon Book Cloud. I’ve had a sh*t load of Kindles that have come and gone, along with a sh*t load of collections, both pre and post Cloud. CS wanted to turn in a work order to have my Cloud refreshed and updated, but I said bleep no because I fear the idiots might blow away a bunch of my purchased books. I simply have zero confidence in the Amazon staff...

And before anyone mentions calibre, no I don’t want that and will not use it. I like simplicity and the Cloud should provide that. Most of my reading material I puchased so I really have no desire for 3rd party intervention.