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Old 12-01-2019, 11:00 PM   #9
Junket
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Posts: 278
Karma: 500000
Join Date: Nov 2019
Location: US
Device: PW4
^ Basically good advice already above.

If you get to the loading screen - the boy under a tree then the Kindle is in the midst of booting. If you have charged it for at least 20 hours, and it now stays on the boy under a tree screen for more than an hour after a hard restart then we can tentatively assume that the boot is failing. Which is probably fall out from a premature ejection or perhaps a failed update - something that has corrupted at least one file that is now preventing a full boot.

How long have you left it on the boy under a tree screen? If you connect it to your PC's via USB does your file manager see any file listing for the Kindle? Are you using a known good USB cable? Have you tried rebooting your computer, close Calibre - if you use it. Then connect to a different USB port. If none of that works, try connecting to a different PC.

If you try all of the above then you're more or less at a point where you can either complain strongly to Amazon - who will probably offer you a sizeable discount on buying a new device as their "solution". Or you could open the Kindle up, solder a serial adapter ($2 - $15) to the board and get an accurate idea of what is going on internally.
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