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Originally Posted by vlbck
It should now be safe to install customer 5.10.1.3 firmware, turn WiFi on and connect it to my Kindle account. And reinstall whatever is lost during update. Right?
And in case I ever need to Reset it, it should revert to 5.10.0.2 (factory).
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Yep, you can install customer 5.10.1.3. You have to reinstall KUAL and any other package installed via update*.bin files.
Customer fw 5.10.1.3 replaces factory fw 5.10.0.2 though so when you reset, it'll just delete your settings, library and ebooks but will stay on fw 5.10.1.3. Good news is you still keep the jailbreak and we actually have factory fw 5.10.1.3 (link buried somewhere in this thread or you can check the Open Sesame thread). Remember to install the KUAL Helper extension and enable the update blocker.
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And 2nd question:
Can somebody please link a thread where the difference between factory image and customer firmware is explained? Search returnes a lot of jailbreak related posts but I could not find the explanation.
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Dunno of a link. Info's kinda spread around over various threads.
Factory firmware was never supposed to be available to us customers. It's only meant for use at the
factory for testing Kindles. Hmm, maybe for store/retailer use as well. Can't recall if ;demo mode is present in customer firmware or if it's only on factory firmware.
As you've already experienced, factory firmware contains commands such as ;installHtml, ;merchant and I think a bunch of others meant for diagnostics that are missing from customer firmware.
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I see 5 versions of 5.10.0.2 and 4 versions of 5.10.1.3 mentioned, but don't they all live above the same related base factory version? 
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I don't understand this question.
There's a customer 5.10.0.2 (only available pre-installed on new PW4 like yours so no update*.bin available), a factory 5.10.0.2, a customer 5.10.1.3 and a factory 5.10.1.3.
I reckon the factory firmwares all have multiple mirrors but they all store the same files.